![]() The executed project fully implemented those tasks which we set, and our clients already managed to note advantages of implementation of a new system". Separately I want to note customizability under each client and the employee of the service center depending on the executed role and his preferences. The Serena Requirements Manager suite is composed of Serena Dimensions RM, Serena Requirements Control, and Serena Prototype Composer. The new Service Desk system allowed to implement all requirements for the current and new business challenges in short terms. Project Results "Our customers impose high requirements to transparency, clearnesses of observance of SLA, to differentiation of business processes, the reporting and analytics under the provided services in real time - Oksana Vasilyeva, the head of the service center of Informzashita company noted. The Cytopathology Fellowship is a one-year training program (10 months cytology, 2 months elective) geared towards developing a high level of expertise in the performance and. ![]() Clear the checkboxes next to the Eclipse plug-ins and click the Next button. CDRH regulates a wide array of medical devices and is involved with the latest medical device cutting-edge technology areas such as genomics, proteomics, diagnostics for.Select the Modify option and click the Next button. ![]() Select the Serena PVCS Version Manager 8.2 installation and click the Change/Remove button. Besides, the client portal on the Serena Request Center platform is developed for involvement in work with the system of external clients. Select and uninstall any Version Manager 8.1.4.x patch you have already installed. Setup of metrics of observance of conditions of SLA (Service Level Agreement) on each process and also notifications by e-mail for all significant events in a system, including risks of non-compliance with SLA is carried out, automatic escalation, etc. Using Serena Business Manager the main business processes (management of requests, events, incidents, consultations, etc.) are automated. Specifics of business of Informzashita and the high level of requirements to performance of a new system became a reason for refusal of implementation of a "boxed" product. ![]() Main goal of the project - improvement of quality, efficiency of processing of addresses, increase in level of transparency of customer interaction. Works were carried out by Softmart company. The solution is developed on the Serena Business Manager platform. On Februthe Informzashita company announced implementation within upgrade of own service center of new technology of providing service of IT support. ![]()
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